Unified Communications
Communications is in all of our faces, all of the time. Turn the page of any newspaper and adverts for ever more remarkable mobile devices glisten from the page. At a consumer level, the latest gadgets hold immense appeal, however to a business without a well thought through unified communications strategy, they offer little more than expensive executive perks.
At 2e2, we are excited by communications innovation but aware of the dangers; if we get it right, we believe that two of the biggest issues facing businesses today can be addressed:
- Doing things faster – driving productivity by taking a ‘whole business’ approach to optimising human centric, document-centric and automated business processes
- Supporting the move towards mobile and flexible working - giving users collaboration tools that enable problem solving, improve customer service and foster innovation
Our credentials are unique. We are a Unified Communications specialist but we are also a systems integrator. We have designed, built and manage some of the biggest and most complex enterprise and public sector network, telephone, contact centre, CRM, video, messaging and presence solutions. But we don’t install infrastructure for infrastructure’s sake. We take a fresh look™ at how we can take the opportunity presented by this investment to enable your business processes in ways that you may not have thought about.
That is where we excel; building solutions with our customers to connect users with applications, people with processes, telephones and messages with applications, workflow and the business process.
Getting it right for British Airways and UBHT helped them to take out significant cost, transform customer service and drive the productivity of their workforces.
2e2 fully supported us during the whole of the implementation process, with zero downtime during migration and real commitment to resolving issues when they arose. The implementation has been a complete success.
